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Course Catalog | e-Learning Courses | Edcomm Group

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Seat Time: 0.75hrs - Desc:

This course will examine best methods for communicating. The learner will become familiar with the CLEAR system and how to handle difficult or upset customers. After completing this program, the learner will be able to:

  • Handle unreasonable and difficult customers and situations.
  • Use effective problem-solving techniques.
  • Use proper communication etiquette.
Seat Time: 1hrs - Desc:

This course will introduce the learner to the USA PATRIOT Act. This course will also detail the Act's impact, including the laws amended by the Act. After completing this course of study, the learner will be able to:

  • Understand the history and purpose of the USA PATRIOT Act.
  • Explain the functions and provisions of the Act.
  • Adhere to the regulations mandated by the Act.

Seat Time: 3.5hrs - Desc:

This course will outline the appropriate uses and purposes of effective email. This course will also present to the learner various terms, jargon, and common email problems. After completing this program, the learner will be able to:

  • Send and respond to email professionally and effectively.
  • Identify and avoid common email problems, spam, chain letters, and unprofessional correspondence.
  • Maintain confidentiality while using email and other forms of eCommunication.

Seat Time: 1hrs - Desc:

This course will introduce the learner to whistleblowing and the laws, policies and procedures that relate to whistleblowing and retaliation. The course will define terms associated with whistleblowing and will explain how whistleblowers are protected from retaliation. After completing this course, the learner will understand:

  • The various whistleblower protection laws that have been passed by the government and implemented by the financial institution.
  • How to file a claim under the False Claims Act.
  • How the Dodd-Frank act affects filing whistleblower claims.
Seat Time: 2.5hrs - Desc:

Microsoft Word - Basic

01 - Intro to the Word Interface

02 - Working with Templates

03 - Creating a New Blank Document

04 - Formatting a Document

05 - More Formatting Options

06 - Adding Shapes, Clipart & Pictures

07 - Page Layout

08 - Conclusion

Seat Time: 2.5hrs - Desc:

Microsoft Word - Intermediate

01 - Intro

02 - Tracking Changes in a Document

03 - Customizing the Interface

04 - Working with Styles

05 - Tables in Word

06 - Endnotes, Footnotes & Captions

07 - Cover Pages, Headers & Footers

08 - Working with Sections

09 - Headers & Footers

10 - Cover Sheet & Table of Contents

11 - Cover Letters & Mail Merge

12 - Conclusion

Seat Time: 2.75hrs - Desc:

This course will familiarize the learner with instances of workplace violence and how to understand, avoid, and report them. The learner will be given an overview of various types of threats and threatening behaviors. After completing this program, the learner will be able to:

  • Understand the effects of workplace violence, domestic violence, stalking, and other threatening behavior.
  • Enforce federal laws and workplace rules in order to prevent workplace violence.
  • Respond to instances of violence appropriately and aid in the recovery process.
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