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Course Catalog | e-Learning Courses | Edcomm Group

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Seat Time: 0.25hrs - Desc:

This course will explain the Bank Bribery Amendments Act of 1985. The learner will understand and be able to adhere to the code of conduct in everything that s/he does at the financial institution. After completing this program, the learner will be able to:

  • Implement specific rules and regulations in accordance with the Act.
  • Understand and identify examples of exceptions, items, or benefits that are deemed appropriate.
  • Recognize violations of the Bank Bribery Act.

Seat Time: 3.75hrs - Desc:

This course will introduce the learner to the various bank products that s/he will encounter as a teller. Some of these bank products and services are checking and savings accounts, loans, IRAs, and negotiable instruments. After completing this program the learner will understand:

  • The differences between checking and savings accounts.
  • The different account add-ons.
  • The role of additional products and services, such as wire transfers, savings bonds, and safe deposit boxes.
Seat Time: 0.5hrs - Desc:

This course will introduce the learner to the Bank Protection Act and explain how the Act requires institutions to adopt appropriate security measures to protect the financial institution. The course will also familiarize the learner with preventative measures that should be taken to mitigate the risk of robbery. After completing this course, the learner will understand:

  • The details of the Bank Protection Act.
  • How to properly implement security measures at the financial institution.
  • How to properly react in a robbery situation to ensure the safety of everyone at the institution.

Seat Time: 1.25hrs - Desc:

This course will introduce the learner to the basic skills necessary to be a successful call center employee. The course will familiarize the learner with communicating with customers and proper telephone etiquette. Upon successful completion of the course, the learner will have a strong understanding of the following:

  • How to ask the right questions.
  • How to speak properly to customers.
  • How to listen effectively to customers.

Seat Time: 1.25hrs - Desc:

This course will discuss the art of negotiation. The learner will be able to understand negotiation processes, terms, and types. After completing this program, the learner will be able to:

  • Develop his/her own style of negotiation.
  • Differentiate between types of negotiation.
  • Use the art of negotiation to achieve goals.

Seat Time: 2.25hrs - Desc:

This course will outline the array of responsibilities afforded a Treasury Department by outlining the various markets in which those responsibilities take root. The learner will be able to compare derivatives, money, and Foreign Exchange markets while also exploring Treasury services and methods for cash management. After completing this program, the learner will be able to:

  • Differentiate between the various markets in which products are bought, sold, and traded.
  • Understand and implement procedures for cash management and forecasting as part of Treasury's responsibilities.
  • Adhere to responsibilities of a Treasury Department in regards to markets, customers, and the bank itself.

Seat Time: 2hrs - Desc:

This course will introduce the learner to the important aspects of financial accounting and his/her related responsibilities at the financial institution. The course will familiarize the learner with crucial business and financial terms and their definitions and how to apply them to work at the financial institution. Upon completing this course, the learner will be able to:

  • Recognize and use the 5 C’s of Credit when analyzing customers.
  • Properly maintain various financial statements, including income statements and balance sheets.
  • Understand the importance and relevance of IFRS and GAAP to the financial institution.

Seat Time: 1.75hrs - Desc:

This course will provide the learner with the necessary tools for understanding reconciliation, inventory valuation, and depreciation methods. The learner will also be able to use ratios and other numerical values and methods to account for changes in a company’s assets. Upon completing this program, the learner will be able to:

  • Use appropriate methods to evaluate and reconcile inventory and other assets.
  • Create numeral values by which to analyze a company’s financial condition.
  • Understand and apply inventory valuation and depreciation methods in real-life scenarios.
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