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Professional Skills Courses | Edcomm Group

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Seat Time: 1hrs - Desc:

This course will discuss how to communicate and plan meetings concerned with the project management process. The learner will examine how to present information using clear and precise language. After completing this program, the learner will be able to:

  • Concisely and efficiently present organized information.
  • Use various types of meetings and communications for different purposes.
  • Plan meetings and address meeting disruptors.

Seat Time: 1hrs - Desc:

This course will discuss the project management process. The learner will become acquainted with the project lifecycle methodology. After completing this program, the learner will be able to:

  • Plan, design, and develop projects effectively.
  • Implement, support, and control in keeping with the project lifecycle methodology.
  • Use various tools of the project manager.

Seat Time: 1.75hrs - Desc:

This course will examine the purpose of project vision and scope. This course will also analyze requirements, features, and other facts of project definition. After completing this program, the learner will be able to:

  • Create a clear definition and scope for a project.
  • Identify budget, plan, and schedule for a project.
  • Identify, address, and integrate change and responses to change.

Seat Time: 0.75hrs - Desc:

This course will examine the various resources available to project managers. This course will also briefly look at estimating project costs. After completing this program, the learner will be able to:

  • Identify resources available to a project team.
  • Use different steps toward estimating and analyzing cost.
  • Identify alternatives for cost and resource problems.

Seat Time: 1hrs - Desc:

This course will introduce the learner to the project management team at the organization. The course will address the steps to be taken in creating an effective team that consists of competent and passionate members. The course will also cover the setting and achieving of performance goals and how the team can best be developed over time. After completing this course, the learner will understand:

  • The importance of an effective project management team.
  • How to set and recognize performance goals.
  • How to use matrix management in managing the team.

Seat Time: 2hrs - Desc:

This course will introduce the learner to procedures for providing customers with ongoing, positive experiences. Some of the procedures that this course will outline include communication through listening, phrasing and probing; proper telephone usage, and the various types of customers who will be encountered. After completing this program the learner will understand:

  • The importance of giving and getting respect.
  • How to properly communicate complex information.

Seat Time: 2.5hrs - Desc:

This course will introduce the learner to the intricacies involved in becoming an effective customer-oriented employee. Additionally, it will explain how to define customer service, improve communication, resolve conflicts, and engage employees. Upon successful completion of the course, the learner will have a solid understanding of the following:

  • Frame of reference.
  • Proper telephone skills.
  • Handling everyday requests.

Seat Time: 1.5hrs - Desc:

This course will examine best methods for communicating. The learner will become familiar with the CLEAR system and how to handle difficult or upset customers. After completing this program, the learner will be able to:

  • Handle unreasonable and difficult customers and situations.
  • Use effective problem-solving techniques.
  • Use proper communication etiquette.