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Professional Skills Courses | Edcomm Group

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Seat Time: 2.5hrs - Desc:

This course will acquaint the learner with the importance of sales at the organization. The learner will become familiar with sales basics and models. After completing this program, the learner will be able to:

  • Identify the need, build the relationship, and advance the sale.
  • Customize solutions, propose values, and overcome objections.
  • Close the sale and provide quality service.

Seat Time: 1.25hrs - Desc:

This course will instruct the learner on the importance of negotiation communication skills such as verbal and non-verbal skills. The learner will examine how to ask questions and give feedback. After completing this program, the learner will be able to:

  • Implement interpersonal skills to properly send and receive verbal and non-verbal messages.
  • Communicate messages effectively and comprehensively.
  • Ask questions and give verbal and non-verbal feedback.

Seat Time: 1.75hrs - Desc:

This course will introduce the learner to the concept of business continuity. The learner will be shown the necessity of planning for a disaster or other interruption to normal operations and will be given instruction on how to create a Business Continuity Plan (BCP). After completing this program, the learner will understand:

  • Reasons to create a BCP.
  • Potential disasters and interruptions that could hinder business operations.
  • Steps to take to plan for continuity.

Seat Time: 1.75hrs - Desc:

This course will introduce the learner to the importance of information security when handling confidential information and the ways in which security breaches could compromise bank and customer information. The course will also provide the learner with an overview of how the bank collects and handles customer information. After completing this program, the learner will understand:
 
  • The definition of social engineering and how criminals use social engineering to commit financial crimes.
  • Different types of spyware and the way that each kind operates.
  • The crime of identity theft and how identity theft occurs.

Seat Time: 1.25hrs - Desc:

This course will provide an overview of social networking, including its uses in business development. This course will also examine customer outreach using social networking. After completing this program, the learner will be able to:

  • Use social networking websites to establish links with other people.
  • Enhance the ability of businesses to perform many tasks at once.
  • Manage risk when handling products, services, departments, and customers in virtual and physical settings.

Seat Time: 2hrs - Desc:

This course will discuss problem-solving and the necessary components, considerations, and more. This course will also discuss decision-making approaches. After completing this program, the learner will be able to:

  • Identify and address problems in order to focus on the bigger picture.
  • Differentiate between viewpoints, problems, and challenges when determining problem ownership.

Seat Time: 1hrs - Desc:

This course will address correspondence and reporting needs and requirements with project management. This course will also address unprofessional behavior and other actions to avoid. After completing this program, the learner will be able to:

  • Act professionally in correspondence and other means of communication.
  • Use one of four types of reporting in any type of correspondence.

Seat Time: 0.75hrs - Desc:

This course will discuss the issues that tend to arise with project management, such as conflicts, time, and quality of the project. This course will also discuss the likelihood of such issues, as well as the causes, challenges, benefits, and resolutions. After completing this program, the learner will be able to:

  • Identify, analyze, and approach issues such as conflict, time, and quality.
  • Address the necessity of planning and prioritizing in order to meet a deadline.
  • Ensure the quality of a project.
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