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Professional Skills Courses | Edcomm Group

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Seat Time: 2.25hrs - Desc:

This course will afford the learner a look at creativity and the importance of thinking creatively. The learner will be introduced to creativity blocks and the purpose of brainstorming. After completing this program, the learner will be able to:

  • Use appropriate thinking tools to think laterally and creatively.
  • Increase personal performance and use decision-making methods.
  • Predict potential failures and use the Failure Mode and Effects Analysis tool to analyze and solve problems.

Seat Time: 2hrs - Desc:

This course will provide an overview of best methods for greeting and communicating with customers. The learner will become familiar with the appropriate interaction strategies and techniques. After completing this program, the learner will be able to:

  • Listen, understand, and address customer needs.
  • Determine document accuracy and identify the customer.
  • Finish the transaction and thank the customer.

Seat Time: 2.5hrs - Desc:

This course will introduce the learner to the intricacies involved in becoming an effective customer-oriented employee. Additionally, it will explain how to define customer service, improve communication, resolve conflicts, and engage employees. Upon successful completion of the course, the learner will have a solid understanding of the following:

  • Frame of reference.
  • Proper telephone skills.
  • Handling everyday requests.

Seat Time: 1.75hrs - Desc:

This course will discuss appropriate preparation and conduct for performance reviews. The learner will be instructed on the four levels of listening and pathways to influencing. After completing this program, the learner will be able to:

  • Create a successful development plan that includes core competencies, gaps, targeted status, and more.
  • Deliver bad news appropriately and professionally.
  • Prepare and conduct a performance review in an organized and effective manner.

Seat Time: 2hrs - Desc:

This course will introduce the learner to stereotypes. The course will explain the various misconceptions, labels, and diversity issues that exist within the workplace. Upon successful completion of the course, the learner will have a solid understanding of the following:

  • Making accommodations.
  • Communication.
  • Encouraging diversity through hiring and STOP.

Seat Time: 2hrs - Desc:

This course will examine the attributes of good presenters, including making eye contact and projecting voice. The learner will become acquainted with presenter delivery sequence and other strategies for presenting. After completing this program, the learner will be able to:

  • Develop, plan, and practice a presentation professionally.
  • ;Use visual aids, scripts, and podiums to augment presentations.
  • Make eye contact and use good posture and vocal projection.

Seat Time: 2.25hrs - Desc:

This course presents the concept of emotional intelligence, the emotions that create the base of emotional intelligence, and how to stimulate it for success on the job. Upon successful completion of this course, the learner will be able to understand:

  • Different classifications of emotion.
  • The correlation between emotional intelligence and success in the workplace.
  • How to respond appropriately to the emotions of others.

Seat Time: 1.25hrs - Desc:

This course will include information on identifying customers when processing transactions. This course will also emphasize the importance of protecting the institution and its assets by preventing identity theft and other types of fraud. After completing this program, the learner will be able to:

  • Appropriately and thoroughly identify customers.
  • Examine signatures and utilize signature cards.
  • Differentiate between primary and secondary forms of identification.