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Professional Skills Courses | Edcomm Group

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Seat Time: 1hrs - Desc:

This course will introduce the learner to whistleblowing and the laws, policies and procedures that relate to whistleblowing and retaliation. The course will define terms associated with whistleblowing and will explain how whistleblowers are protected from retaliation. After completing this course, the learner will understand:

  • The various whistleblower protection laws that have been passed by the government and implemented by the financial institution.
  • How to file a claim under the False Claims Act.
  • How the Dodd-Frank act affects filing whistleblower claims.

Seat Time: 3.5hrs - Desc:

This course will outline the appropriate uses and purposes of effective email. This course will also present to the learner various terms, jargon, and common email problems. After completing this program, the learner will be able to:

  • Send and respond to email professionally and effectively.
  • Identify and avoid common email problems, spam, chain letters, and unprofessional correspondence.
  • Maintain confidentiality while using email and other forms of eCommunication.

Seat Time: 0.75hrs - Desc:

This course will examine best methods for communicating. The learner will become familiar with the CLEAR system and how to handle difficult or upset customers. After completing this program, the learner will be able to:

  • Handle unreasonable and difficult customers and situations.
  • Use effective problem-solving techniques.
  • Use proper communication etiquette.

Seat Time: 1.25hrs - Desc:

This course will introduce the learner to the concept of managing change within an organization, and the learner will understand the importance of dealing with transitional periods properly. This course will provide the learner with important information regarding how change is received in the workplace, and they will know how to effectively evaluate the change management process at an organization. Upon successful completion of this course, the learner will have a strong understanding of the following:

  • How individuals adapt to change.
  • Effective techniques for implementing change at an organization.
  • How to deal with resistance to change within an organization.

Seat Time: 1.75hrs - Desc:

This course will illustrate the various types of business writing, including a detailed look at the aspects of sales letters, agendas, memos, customer complaints, proposals, and more. This will also provide examples of each type of letter so that the learner may have a better idea of what a final product entails. After completing this program, the learner will be able to:

  • Differentiate between types of business writing, such as announcement memos and proposal letters.
  • Construct appropriate examples of each type of business communication.
  • Proofread, edit, and format business letters for organization and clarity.

Seat Time: 1.5hrs - Desc:

This course will introduce the learner to the skills needed to become a productive, informative workplace trainer. Additionally, it will outline adult learning guidelines, developing effective communication skills, and defining the various ways in which different learners process, integrate, and apply information. Upon successful completion of this course, the learner will have a strong understanding of the following:

  • Planning and teaching methods.
  • Feedback and evaluation.
  • The importance of appearance.

Seat Time: 1.75hrs - Desc:

This course will comprehensively explain the importance of time management. The learner will be able to examine planning and prioritizing in order to accomplish tasks. After completing this program, the learner will be able to:

  • Estimate time effectively.
  • Plan, prioritize, and delegate roles within the team.
  • Say “no” when necessary and differentiate between “time wasters” and productive team members.

Seat Time: 1hrs - Desc:

This course will examine the changing bank customer and the importance of giving customers a great experience. The learner will become acquainted with how to give and get respect and how to handle different types of customers. After completing this program, the learner will be able to:

  • Competently handle situations involving customers with special needs.
  • Demonstrate respect so that s/he is prepared to make a strong impression on customers.
  • Keep the customer experience in mind during all interactions.