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Professional Skills Courses | Edcomm Group

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Seat Time: 1.25hrs - Desc:

This course will introduce the learner to the benefits that branding offers to customers. Additionally, the learner will become familiar with the versatility of an effective brand and how companies can improve their existing products through branding. Upon successful completion of this course, the learner will have a strong understanding of the following:

  • Effective brands and graphics.
  • Customer-oriented brand awareness.
  • Dispensing the brand.

Seat Time: 1.75hrs - Desc:

This course will discuss how to communicate, particularly from the point of view of leaders. The leader will examine how to present information using clear and precise language, feedback skills, and a friendly tone. After completing this program, the learner will be able to:

  • Concisely and efficiently present organized information.
  • Ask questions appropriately, and listen to the answers.
  • Plan meetings and address rumors in the workplace.

Seat Time: 1.25hrs - Desc:

This course will instruct the learner on the importance of communication skills such as listening, phrasing, and probing. The learner will examine probing strategies and telephone standards. After completing this program, the learner will be able to:

  • Implement listening and phrasing skills using the LISTEN model.
  • Communicate messages effectively and comprehensively.
  • Delineate probing strategies in order to find out what customers are thinking and feeling.

Seat Time: 1.5hrs - Desc:

This course will provide an overview of the CLEAR technique and effective communication strategies. The learner will be exposed to situations involving problem customers and unreasonable customers. After completing this program, the learner will be able to:

  • Resolve bank issues by remembering the SERVICE technique.
  • Effectively listen and respond to customer complaints.
  • Find solutions by utilizing the CLEAR system.

Seat Time: 2hrs - Desc:

This course will discuss problem-solving and the necessary components, considerations, and more. This course will also discuss decision-making approaches. After completing this program, the learner will be able to:

  • Identify and address problems in order to focus on the bigger picture.
  • Differentiate between viewpoints, problems, and challenges when determining problem ownership.

Seat Time: 1.25hrs - Desc:

This course will provide an overview of social networking, including its uses in business development. This course will also examine customer outreach using social networking. After completing this program, the learner will be able to:

  • Use social networking websites to establish links with other people.
  • Enhance the ability of businesses to perform many tasks at once.
  • Manage risk when handling products, services, departments, and customers in virtual and physical settings.

Seat Time: 1.5hrs - Desc:

This course will afford the learner a discussion of management skills and responsibilities. This course will also examine action planning and SWOT analysis. After completing this program, the learner will be able to:

  • Use principles of strategic management to successfully implement change.
  • Recognize and align goals to foster collaboration and achieve consensus.
  • Assess the market, competition, and bank by looking at certain characteristics.

Seat Time: 2.25hrs - Desc:

This course will afford the learner a look at creativity and the importance of thinking creatively. The learner will be introduced to creativity blocks and the purpose of brainstorming. After completing this program, the learner will be able to:

  • Use appropriate thinking tools to think laterally and creatively.
  • Increase personal performance and use decision-making methods.
  • Predict potential failures and use the Failure Mode and Effects Analysis tool to analyze and solve problems.
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