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Professional Skills Courses | Edcomm Group

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Seat Time: 3.5hrs - Desc:

This course will outline the appropriate uses and purposes of effective email. This course will also present to the learner various terms, jargon, and common email problems. After completing this program, the learner will be able to:

  • Send and respond to email professionally and effectively.
  • Identify and avoid common email problems, spam, chain letters, and unprofessional correspondence.
  • Maintain confidentiality while using email and other forms of eCommunication.

Seat Time: 2hrs - Desc:

This course will examine the attributes of good presenters, including making eye contact and projecting voice. The learner will become acquainted with presenter delivery sequence and other strategies for presenting. After completing this program, the learner will be able to:

  • Develop, plan, and practice a presentation professionally.
  • ;Use visual aids, scripts, and podiums to augment presentations.
  • Make eye contact and use good posture and vocal projection.

Seat Time: 2hrs - Desc:

This course will explore best practices for mitigating and handling major operational disruptions and disasters. The learner will be able to outline and develop a Business Continuity Plan in accordance with the Disaster Recovery Institute. After completing this program, the learner will be able to:

  • Adhere to plan objectives and goals.
  • Recognize and react to disruptions and disasters, and communicate effectively.
  • Implement and maintain the disaster plan.

Seat Time: 1hrs - Desc:

This course will provide a brief overview of leadership responsibilities and other skills. This course will also examine how to manage change and use styles of leadership. After completing this program, the learner will be able to:

  • Understand and manage change and the fear that stems from it.
  • Influence others and be open to change.
  • Use various influencing styles to effect change.

Seat Time: 1hrs - Desc:

This course will provide a brief overview of leadership basics and skills. This course will also examine models for implementing leadership practices. After completing this program, the learner will be able to:

  • Establish and communicate SMART goals.
  • Use the Leadership Pyramid to develop qualities and characteristics of an effective leader.
  • Balance flexibility both inside and outside the organization.

Seat Time: 1.25hrs - Desc:

This course will include information on identifying customers when processing transactions. This course will also emphasize the importance of protecting the institution and its assets by preventing identity theft and other types of fraud. After completing this program, the learner will be able to:

  • Appropriately and thoroughly identify customers.
  • Examine signatures and utilize signature cards.
  • Differentiate between primary and secondary forms of identification.

Seat Time: 2.75hrs - Desc:

This course will clarify the importance of team dynamics and creating effective sales teams. The learner will examine problem solving and decision making. After completing this program, the learner will be able to:

  • Delegate, communicate, solve problems, and make appropriate decisions.
  • Use interpersonal skills and trust to reinforce the value of teamwork.
  • Congratulate team members upon achieving consensus and reaching goals.

Seat Time: 2.25hrs - Desc:

This course presents the concept of emotional intelligence, the emotions that create the base of emotional intelligence, and how to stimulate it for success on the job. Upon successful completion of this course, the learner will be able to understand:

  • Different classifications of emotion.
  • The correlation between emotional intelligence and success in the workplace.
  • How to respond appropriately to the emotions of others.
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