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Professional Skills Courses | Edcomm Group

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Seat Time: 3.25hrs - Desc:

This course will provide an overview of the negotiation process, including information on obstacles, climate, strategy, and tactics. The learner will become acquainted with concessions, resolutions, and the closing process. After completing this program, the learner will be able to:

  • Use strategies and tactics to acquire successful outcomes to negotiations.
  • Make and receive offers as part of the negotiation process.
  • Properly and effectively close a negotiation.

Seat Time: 1.25hrs - Desc:

This course will introduce the learner to different aspects of etiquette within the professional world, and ensure that they have the knowledge to conduct themselves appropriately during different professional situations. Additionally, the learner will be informed of practices that are inappropriate in a professional environment and will be able to identify when and where a particular action may be received poorly. Upon successful completion of this course, the learner will be able to understand:

  • Proper etiquette upon meeting someone new.
  • Appropriate business attire.
  • Etiquette when dining.

Seat Time: 1.75hrs - Desc:

This course will evaluate the use of the business writing model in writing clear and concise business letters in professional environments. This course will also provide a brief overview of the steps involved in drafting, developing, and presenting business letters. Upon completing this program, the learner will be able to:

  • Understand the connection between good writing and good communication.
  • Use a multi-step process to develop and produce exceptional business-grade writing.
  • Proofread, edit, and format business letters for organization and clarity.

Seat Time: 2.5hrs - Desc:

This course will give an overview of the succession planning process and a detailed analysis of the components of a succession plan. Additionally, the learner will gain the skill to classify resources, examine risks, and predict needs. Upon successful completion of this course, the learner will be able to understand:

  • How to enact a plan.
  • Assessing and revising a plan.
  • How to gain access to continuing-education resources.

Seat Time: 2.75hrs - Desc:

This course will provide an overview of stress and detail the symptoms of stress. The learner will become acquainted with what causes stress, the effects and health impacts of stress, and handling stress. After completing this program, the learner will have a solid understanding of:

  • Managing stress through relaxation.
  • Decision-making techniques.
  • Reducing stress through building a strong support network of friends.

Seat Time: 0.75hrs - Desc:

This course will examine best methods for communicating. The learner will become familiar with the CLEAR system and how to handle difficult or upset customers. After completing this program, the learner will be able to:

  • Handle unreasonable and difficult customers and situations.
  • Use effective problem-solving techniques.
  • Use proper communication etiquette.

Seat Time: 1.75hrs - Desc:

This course will introduce the learner to the importance of information security when handling confidential information and the ways in which security breaches could compromise bank and customer information. The course will also provide the learner with an overview of how the bank collects and handles customer information. After completing this program, the learner will understand:
 
  • The definition of social engineering and how criminals use social engineering to commit financial crimes.
  • Different types of spyware and the way that each kind operates.
  • The crime of identity theft and how identity theft occurs.
Seat Time: 0.25hrs - Desc: