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Professional Skills Courses | Edcomm Group

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  Name Description Category Price
Advanced Business Writing

Seat Time: 1.5hrs - Desc:

This course will introduce the learner on how to improve professional writing skills by developing a succinct, direct writing style. Additionally, the learner will learn the differences between active and passive voices, creating cohesive paragraphs, and why companies rely on Requests for Proposals (RFPs). Upon successful completion of this course, the learner will have a strong understanding of the following:

  • Properly writing reports.
  • Formatting and persuading.
  • Types of business letters.
Professional Skills
Advanced Call Center Training

Seat Time: 1.25hrs - Desc:

This course will provide an overview of Consumer Driven Healthcare Plans (CDHPs) and will detail the various types of plans that are offered. After completing this course, the learner will understand:

  • The call script.
  • Types of negotiations.
  • The changing customer.
Professional Skills
Anger Management

Seat Time: 1.5hrs - Desc:

This course will introduce and define anger to the learner. The course will familiarize the learner how to manage anger and how anger affects thinking. Upon successful completion of this course, the learner will have a solid understanding of the following:

  • How to communicate better.
  • How to taking control.
  • The different types of behavior.
Professional Skills
Basic Call Center Training

Seat Time: 1.25hrs - Desc:

This course will introduce the learner to the basic skills necessary to be a successful call center employee. The course will familiarize the learner with communicating with customers and proper telephone etiquette. Upon successful completion of the course, the learner will have a strong understanding of the following:

  • How to ask the right questions.
  • How to speak properly to customers.
  • How to listen effectively to customers.
Professional Skills
Basic Negotiation Skills

Seat Time: 1.25hrs - Desc:

This course will discuss the art of negotiation. The learner will be able to understand negotiation processes, terms, and types. After completing this program, the learner will be able to:

  • Develop his/her own style of negotiation.
  • Differentiate between types of negotiation.
  • Use the art of negotiation to achieve goals.
Professional Skills
Branding

Seat Time: 1.25hrs - Desc:

This course will introduce the learner to the benefits that branding offers to customers. Additionally, the learner will become familiar with the versatility of an effective brand and how companies can improve their existing products through branding. Upon successful completion of this course, the learner will have a strong understanding of the following:

  • Effective brands and graphics.
  • Customer-oriented brand awareness.
  • Dispensing the brand.
Professional Skills
Budgeting

Seat Time: 1.5hrs - Desc:

This course will introduce the learner to the various features of budgeting. The course will give an in-depth analysis of Generally Accepted Accounting Principles (GAAP), budget categories, and successfully handling budgets. Upon successful completion of the course, the learner will have a solid understanding of the following:

  • Understanding ratios.
  • Impacts on Finances.
  • Components of budgeting.
Professional Skills
Bullying in the Workplace

Seat Time: 1.5hrs - Desc:

This course will introduce the learner to the concept of bullying and why bullies act the way they do. The course will familiarize the learner on how to build a shield against bullies, what to do if bullying happens to you and how to create an anti-bullying workplace. Upon successful completion of this course, the learner will have a strong understanding of the following:

  • Dealing strategies.
  • What to do if you witness bullying.
  • How to cope with bullying.
Professional Skills