T2. CU:Professional Behavior: This topic will explain the necessity of professionalism for tellers, including the importance of cultivating characteristics such as loyalty and respect with additional points upon socialization.
T3. CU:Handling Confidential Information: This topic will discuss the importance of confidentiality in conjunction with specific points concerning the security of member and co-worker information.
T4. CU:Efficient Work Habits: This topic will introduce the learner to organizational skills designed to improve productivity and encourage good habits in the workplace.
T5. CU:Cross-Selling: This topic will define ôcross-sellingö and discuss the benefits to the member and the credit union, as well as the process of identifying member needs and making the sale.
T6. CU:Working with Numbers: This topic will outline proper procedures for handling numbers, including understanding rates, percentages, and interest.
T7. CU:Bookkeeping Basics: This topic will compare debit to credit and delineate different examples for each as well as tips for bookkeeping and balancing.
