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Human Resources Courses | Edcomm Group

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Category: Credit Unions
Seat Time: 3hrs - Desc:

This course will familiarize the learner with the proper procedures for servicing members as a CSO. The course will stress the importance of providing good service though the use of proper communication techniques and strategies for dealing with every type of member. After completing this course, the learner will understand:

  • The relationship between giving and getting respect with regard to member interactions.
  • How to gather information by asking the right questions.
  • How to provide satisfactory service to unreasonable members.
Category: Credit Unions

Seat Time: 0.25hrs - Desc:

This course will introduce the learner to the various provisions and guidelines of the Federal Credit Union Act (FCUA). The course will familiarize the learner with aspects of the FCUA, such as dual chartering and the Central Liquidity Facility (CLF). After completing this course, the learner will understand:

  • The differences between the two types of CLF membership.
  • The difference between federally and state chartered credit unions.
  • The services that the FCUA allows credit unions to offer members.
Category: Credit Unions
Seat Time: 1.25hrs - Desc:

This course will familiarize the learner with the proper procedures for identifying members when processing transactions. The course will emphasize the importance of protecting members and the credit union and its assets by preventing identity theft and other types of fraud. After completing this course, the learner will be able to:

  • Appropriately and thoroughly identify members.
  • Examine signatures and properly use signature cards.
  • Differentiate between primary and secondary forms of identification.
Category: Credit Unions
Seat Time: 0.5hrs - Desc:

This course will familiarize the learner with the history and purpose of the National Credit Union Share Insurance Fund (NCUSIF). The course will provide the learner with detailed information about how the fund is financed, the different types of insured deposits, and what is not covered, in addition to other pertinent information. After completing this course, the learner will understand:

  • The different types of account ownership and how they relate to the NCUSIF.
  • How insurance coverage for transaction accounts works.
  • What happens when credit unions merge.
Category: Credit Unions
Seat Time: 1hrs - Desc:

This course will discuss the history and purpose of the National Credit Union Administration (NCUA) which oversees credit unions within the United States. This course will provide information on recent NCUA actions and letters, the rating system used by the NCUA to grade credit unions, the regulations governing credit unions, and more. Upon completion of this course, the learner will be able to understand:

  • The mission of the NCUA.
  • The regulations to which credit unions must adhere.
  • The benefits of using credit unions.
Category: Credit Unions

Seat Time: 1hrs - Desc:

This course will introduce the learner to the provisions of Regulation P, which include privacy notices and privacy disclosures. The course will familiarize the learner with Regulation P’s requirements for financial institutions, the specifics of privacy notice content, and marketing exceptions. After completing this program the learner will understand:

  • The criteria used to determine nonpublic personal information.
  • Opt-out rights and methods.
  • How to deliver opt-out notices.
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