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Human Resources Courses | Edcomm Group

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Seat Time: 1.5hrs - Desc:

This course will introduce the learner to the important features comprising intermediate collections. It will detail the credit cycle, effective portfolio management, and useful negotiation and conflict resolution strategies. Upon successful completion of the course, the learner will have a better understanding of the following:

  • Collections Planning Tools
  • Bad Debt Warning Signals
  • Best Practices

Seat Time: 1hrs - Desc:

This course will introduce the learner to financial statements to better his/her understanding of the process of auditing and methods of accounting. Additionally, the course will teach the learner about the various types of accepted accounting methods used by companies, the methods of inventory valuation, and the decision to lease or own so the learner is prepared to determine accounting decisions. After completing this program, the learner will understand:

  • Interpreting balance sheets.
  • Determining asset quality.
  • Income statements and their importance in determining a company's creditworthiness.

Seat Time: 1.75hrs - Desc:

This course will introduce the learner to the history of banking around the world, accompanied by an instructional video to bolster the learner’s understanding of eachconcept. Additionally, the course will educate the learner on how a bank’ experience, size, and future outlook help determine the learner’s role in the bank. After completing this program, the learner will understand:

  • The general ways in which a bank makes money.
  • Information on the layout of the interior of the bank, with details on the teller and platform areas, ATMs, vault services, and more.
  • The vision and value of banks.

Seat Time: 0.75hrs - Desc:

This course will explore branch security, citing statistics and detailing all aspects of security. The learner will be exposed to breaches in security and how to react. After completing this program, the learner will be able to:

  • Utilize preventative measures against security breaches at the branch.
  • Adhere to security precautions and other measures.
  • Comply with laws and regulations to enhance the safety and security of employees, customers, information, and assets.
Seat Time: 2hrs - Desc:

This course will introduce the learner to the basic skills that are necessary in becoming a successful member of the institution’s Collections Department. The course will familiarize the learner with the various guidelines and strategies that make for timely and efficient collections. Upon the successful completion of this course, the learner will have a solid understanding of the following:

  • What delinquency is.
  • The various products offered by the institution and how they can affect the collections process.
  • How to make telephone calls to customers regarding collections.
Seat Time: 1.25hrs - Desc:

This course will introduce the learner to the position of notary at the financial institution. The course will familiarize the learner with his/her responsibilities as a notary by providing detailed information regarding the proper use of the notary journal, acknowledgment forms, and seals and stamps. After completing this course, the learner will understand:

  • The role of the notary at the financial institution.
  • What jurats and acknowledgements are and how they are used.
  • The potential penalties for notary misconduct.

Seat Time: 3hrs - Desc:

This course will introduce the learner to procedures for providing customers with ongoing, positive experiences. Some of the procedures that this course will outline include communication through listening, phrasing and probing; proper telephone usage, and the various types of customers who will be encountered. After completing this program the learner will understand:

  • The importance of giving and getting respect.
  • How to properly communicate complex information.
  • How to provide appropriate service to customers with disabilities.

Seat Time: 1.25hrs - Desc:

This course will give an overview of the types of robberies that can occur within a financial institution and preventative measures that financial institutions and their employees should take in the event of a robbery. Additionally the learner will gain the skill to observe his or her surroundings and be able to put financial institution security measures into effect. Upon successful completion of this course, the learner will be able to understand:

  • Types of robberies.
  • Preventative measures and procedures.
  • The importance of the Access Control Unit.
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